Help Centre
Frequently Asked Questions
Everything you need to know about how Crown Social Play works, how free social casino games differ from gambling and how to keep play healthy.
What is Crown Social Play?+
Crown Social Play is a free-to-play social casino website for adults in Great Britain. You can enjoy casino-style demo games in your browser using virtual credits. There is no real money involved, nothing to buy and no prizes to win.
Is Crown Social Play a gambling website?+
No. We do not accept stakes, offer prizes or let you exchange credits for anything of value. Our demo games are for entertainment only. Because the games look and feel like casino games, the site is still for adults aged 18 and over only.
Do I need to sign up or download anything?+
No. Just confirm you are 18 or over and press play. The games run in your web browser on desktop, tablet and mobile.
Can I win real money or prizes?+
No. Credits in our demo games are virtual, have no monetary value and cannot be won, bought, sold or exchanged. Any "win" shown in a game is just part of the entertainment.
Where do the games come from?+
Our games are free demo versions supplied by established game studios, such as Play'n GO. They run on the studio's own servers in practice mode.
Does success in free games mean I will do well at real-money gambling?+
No. Practice or success at social casino gaming does not imply future success at real-money gambling. Real-money games always carry the risk of losing money.
Why is the site 18+ if no money is involved?+
Casino-style games can normalise gambling for young people. To be responsible, and in line with UK advertising standards, we only allow adults aged 18 and over to use the site.
Why do you say Great Britain rather than the UK?+
Gambling law in England, Scotland and Wales (Great Britain) is set by the Gambling Act 2005 and overseen by the UK Gambling Commission. Northern Ireland has separate laws, so we refer to Great Britain when talking about UK gambling rules.
What is GAMSTOP?+
GAMSTOP is a free national self-exclusion scheme. Registering at gamstop.co.uk blocks you from all UK-licensed gambling websites and apps for a period you choose — six months, one year or five years.
Where can I get help if gaming or gambling stops being fun?+
Free, confidential help is available 24/7. Call the National Gambling Helpline on 0808 8020 133, visit BeGambleAware.org or GamCare.org.uk, or contact Gordon Moody for residential and online support.